In order for an image to correctly display in the app welcome message, it needs to be a maximum size of 300x300 pixels. Check out our tips below to adjust the image size.

Windows Users

Step 1: Open the image in 'photos'

Step 2: Right click on the image and select 'Resize'

Step 3: In the 'Resize image' window click 'Define custom dimensions'

Step 4: Type 300 into the 'width' field and check that the 'height' field also updates to 300 or less. If the height says more than 300 change it to 300 and the width will adjust accordingly. Click 'Save resized copy'

The re-sized image will now be saved and you can upload it into the 'App settings' section of your portal.

Mac Users

Step 1: Open the image you would like to use In the Preview app, if the Markup toolbar isn’t showing above the image, click the Show Markup Toolbar button:

Then click the Adjust Size button:

Step 2: In the height, box enter 300 and this will automatically edit the width number to be under 300 pixels

Step 3: Click on 'OK' and then from the menu bar click on 'file' and 'save'.

The re-sized image will now be saved and you can upload it into the 'App settings' section of your portal.

If you have any questions regarding this feature or any others please get in touch by clicking on the chat icon in the bottom right of your screen.

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