Hello,

We've created your Care Friends portal and completed Step 1: Portal set up ✔

We’ve also sent through your portal login details. If you have not received these, please do let me know.

Next up, watch the video below to complete Step 2: Customise your portal.

Watching the tutorial and completing the tasks will take around 35 minutes.

To complete the tutorial video you will need:

  • Bookmark this page in case you need to come back to it!
  • Our Admin User Introduction resources
  • Names, email addresses and mobile numbers of your admin users
  • If you have more than one ‘site’ you will need the name, address and number of staff for each
  • A spreadsheet of names, email addresses, mobile numbers & the site each staff member belongs to, for everyone you would like to use the app. Click here for a template.
  • We’ve added a default job to your portal already. If you would like to add your own job, you will need a current job ad and a ‘day in the life’ style image (recommended) or video link (optional)

Please do let me know if you have any questions about the above details.

Once you have successfully completed this video guide you are ready for Step 3: Planning your launch! Read on for our best practice tips 🚀

In our experience, good preparation and planning is the key to a successful launch.

We recommend allowing one-two weeks to prep for launch day, including sending teaser comms and giving your champions time to get to know the app. Followed by a two week launch period where you keep promoting your scheme and offer a launch incentive.

We’ve put together everything you need to help make your launch preparation easy.

We’d love to chat with you about launch best practice and offer advice tailored to your organisation. Simply click the button below to book a time that works for you:

If you would prefer to go it alone, start out by downloading our launch planning checklist for launch best practice tips which have been tried and tested by other organisations.

  • Email support@carefriends.co.uk
  • Phone 02038279475
  • Live chat with us via the chat button in the bottom right corner of your screen.
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