There are a few instances where you may need to remove points from an app user, these can include:

  • A candidate who doesn't meet the scheme rules
  • Sharing which is not in line with the scheme rules
  • Bonus points awarded in error

This short video will show you how to remove points from an app user:

Removing points - a step-by-step guide:

Step 1: Have a conversation with your app user to explain why you need to remove points and remind them of the scheme rules. This should be a positive conversation with app user engagement in mind.

Step 2: Head into the 'app users' section in the left hand menu of your portal. Then click on 'manage' in the top tabs:

Step 3: Search for the app user who you would like to remove points from, by entering their name into the search box and pressing enter.

Step 4: Click on the 3 dot menu icon to the right of the app user's name:

Step 5: Click on 'remove points'

Step 6: Select the points you would like to remove, then scroll to the bottom of the page and click 'Next'

Step 7: Select the reason for removing points from the drop-down list:

Step 8: Select 'confirm'. An 'Are you sure' message box will appear > select 'confirm' if you are sure you would like to remove the points.

The points will be removed from the app user's account and they will receive a notification similar to the example below.

That's it! You've successfully removed points from an app user.

If you have any questions regarding this feature or any others please get in touch by clicking on the chat icon in the bottom right of your screen.

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