If a staff member receives a "please speak to your manager for help" message when they try to register for the app, you can quickly check and edit their registration details in your portal - simply follow the steps below:

Step 1: Head to 'App Users' in the left-hand menu of your portal

Step 2: Click 'Manage' in the top tabs:

Step 3: Search for the name of the authorised user:

Step 4: Click the three-dot menu next to their name

Step 5: Select 'Edit details' from the menu that appears

Step 6: Edit the necessary details and press update:

They will now be able to log into the app using their updated details!

If you need any support with this, or anything else, click the chat icon in the bottom right corner of your screen and one of our real-life support team will be happy to help.