Can I change the recruitment stages?

The stages and wording are built into the system and currently can't be customised. Additional stages can be awarded manually as bonus points. However, based on experience, we recommend sticking with the automated categories, as they are easier for your busy admin users to manage.

Can I offer zero points for expression of interest, successful interview or starting work?

Yes, you can offer zero points for sharing. We always recommend that you award at least 1 point for all other stages to say thank you to your referrer for bringing a new candidate to your door.

An automated message will be sent to the referrer to say 'you've got points' at the expression of interest, successful interview and started work stages. If they then go into their app and find there aren’t any points, this could be demotivating.

Your scheme rules cover you for any ineligible candidates and give you the option to remove points for any candidates who do not fit your scheme rules.

Can I offer 0.5 points or 10 points = £1/€1/$1?

Sorry, not at the moment. The system is set up as 1 point = £1 because this makes the points system easy for your staff to understand.

Can I have a total budget of less than 100 points per referral?

The total value of your 'points pot' is your choice. However, in our experience, organisations with a total pot of less than 100 see lower app engagement than those with 100+

Can I limit the number of points that are earned for sharing?

Yes! You can set a 'sharing cap' of either 5 or 10 points per month. Your staff will be able to share as often as they like, but they will only earn points for the first 5 or 10 shares each month. If you are nervous about sharing points, you can start with zero and increase later if you need to.

What is the new-to-care bonus?

When you join the Care Friends community, you become part of our mission to grow the care sector. Offering the new to Care bonus encourages your staff to think of friends who have the right values to work with you which opens up a larger pool of potential candidates. The new-to-care bonus is awarded at the started work stage and only applies to candidates who have never had a paid role in care before.

Can I exchange points for 'prizes' instead of cash?

Some organisations do exchange points for an extra day of holiday or other things. If you would like to do this, please ensure that you have reliable internal processes in place to make sure the prize promise is easily fulfilled.