Support Centre

Organisation details and settings

Support for checking and editing scheme rules, company details, points and settings.

How to export all reportsA simple guide to exporting all available reports from your portal

Care Friends default scheme rulesA copy of the default scheme rules

How to add custom scheme rules to the appHow to add your own version of the scheme rules to the app

Customising your scheme rulesHow to update your scheme rules

Points Settings

Checking your points settings and scheme rulesHow to find and update your referral points and scheme rules settings

Changing your monthly sharing points capHow to change the number of points that your app users can earn for sharing each month

New to care bonusWhat is the new to care bonus and why is it important

Updating your points values from the portalHow to update your referral points settings from the portal

Multiple referral points tariffsHow to assign different referral tariffs to adverts in your portal

FAQsAnswers to some common questions regarding your Care Friends scheme

Setting up a custom app welcome messageWhen staff open the app for the first time they will receive a welcome message. This article will show you how to customise the message.

Controlling how jobs display in the appHow to control which adverts users see in-app.

ATS integrations

Applicant Tracking System (ATS) IntegrationsA list of applicant tracking systems that Care Friends can integrate with

Setting up your ATS integrationHow to set up an ATS integration within your portal.

Organisation details

How to update your organisation's detailsUpdate your logo, contact details or primary user

Where does my organisation's logo feature?Examples of the areas where your organisation's logo will appear

Changing your passwordHow to update your admin portal password.