Check out our short video to learn how to request a cash in request:

Your organisation has set a minimum number of points that you will need before you can make a cash-in request. You can find the details of the minimum points in your scheme rules (click HERE to learn how to find your scheme rules).

How to cash in points, a step-by-step guide:

Step 1: On your app home screen tap on the 'cash in my points' icon:

Step 2: The first time you request to cash in points you will be asked to enter your National Insurance (NI) Number. This is used to identify you with your organisation's payroll. Enter your NI Number and then tap 'submit':

Step 3: Confirm you would like to cash in your points by tapping 'yes please!'

Step 4: You will now see a success message pop up, simply tap 'close' and you are done!

Your payment request has now been sent to your Care Friends administrator.

You will receive a notification when the points have been approved and paid.

Please note, you can only make one cash in request at a time. If you submit another payment request, before you have received a notification that your points have been paid, you will receive this message:

Requests are normally actioned monthly. If you have a question regarding when your points will be paid, please contact your company payroll department or line manager.

I hope you have found this helpful. If you have any questions, simply click the chat button in the bottom right corner of your screen and we will be happy to help.

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