This guide will show you how to request to cash in your points.

Your organisation has set a minimum number of points that you will need before you can make a cash-in request. You can find the details of the minimum points in your scheme rules (click HERE to learn how to find your scheme rules).

How to cash in points, a step-by-step guide:

Step 1: On your app home screen tap on the money bag image or on the 'points' icon:

Step 2: Click on 'Cash in your points' icon:

Step 3: Enter the number of points you'd like to cash or slide the circle button along the line to select the desired amount:

Please note: Your company will have a minimum amount required before you are able to request a cash-in. A message in red will appear on this screen if you have not reached this number of points.

Step 4: When you have entered the amount you are wanting to cash in click on 'Next':

Step 5: The first time you request to cash in points you will be asked to enter your National Insurance (NI) Number. This is used to identify you with your organisation's payroll. Enter your NI Number and then tap 'submit':

Step 6: You will now see a success message pop up, simply tap 'close' and you are done!

Your payment request has now been sent to your Care Friends administrator.

You will receive a notification when the points have been approved and paid.

Please note: You can only make one cash-in request at a time. If you submit another payment request, before you have received a notification that your points have been paid, you will receive this message:

Requests are normally actioned monthly. If you have a question regarding when your points will be paid, please contact your company payroll department or line manager.

I hope you have found this helpful. If you have any questions, simply click the chat button in the bottom right corner of your screen and we will be happy to help.

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