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Tags

How to create and delete tags, and assign them to users so you can group and report on them.

Written by Em Powell

Tags let you identify and report on a group of app users. For example, you could tag all your team leaders or supervisors, then see how their referral activity compares đŸ’Ș

This step-by-step guide will cover:

Creating a tag

❗Please note: Only users with the Manage account settings permission can create and delete tags. If you need your permissions updated, please speak to your Care Friends lead.

Step 1: Click Settings on the left-hand menu, then select Tags:

Settings menu open with Tags highlighted

Step 2: Click Add Tag:

Settings – Tags page with the Add Tag button highlighted

Step 3: Enter a name for your tag and click Create Tag:

Create Tag window with the tag name field highlighted

And that’s it! Your new tag will appear in the list, ready to be assigned to app users.

Deleting a tag

Step 1: Click Settings on the left-hand menu, then select Tags.

Settings menu open with Tags highlighted

Step 2: Click the three-dot menu next to the tag you want to delete and select Delete:

Tags list with an arrow pointing to the three-dot menu

Step 4: Click Delete tag to confirm:

❗Please note: When you delete a tag, it’s removed from every app user who has it, and it can no longer be used.

Assigning and removing tags

For one app user

Step 1: Click App Users on the left-hand menu:

Portal left-hand menu with App Users highlighted

Step 2: Click Manage on the top tabs:

App Users page with the Manage tab highlighted

Step 3: Click the three-dot menu next to the app user and select Edit tags:

Three-dot menu open with Edit tags highlighted

Step 4: Select the tags you want to add from the list. Users can have up to 3 custom tags assigned to them:

Custom tags menu open

Step 6: Click Apply tags to save:

To remove a tag, follow the same steps, remove the tag from the list, and confirm.

For multiple app users at once

Step 1: On the Manage tab, tick the boxes on the left next to the app users you want to update. Click Edit tags in the menu bar at the bottom of the screen:

App Users list with two app users ticked. Bottom menu bar with Edit tags highlighted

Step 2: Select the tags you want to add in the first box, and the tags you want to remove in the second box:

Edit tags window

Step 3: Click Update tags:

And that’s it! The tags you added will appear for the selected app users, and the tags you removed will no longer appear.

Viewing an app user’s tags

To show tags in the app users list, click the Columns icon and tick Tags:

Viewing the activity of tagged app users

Step 1: Click App Users on the left-hand menu, then click Leaderboard on the top tabs.

Leaderboard tab highlighted

Step 2: Click Filters, then click the Tags menu. Select the tag/s from the menu and click Apply filters:

Filter button highlighted. Filter menu open and tags menu higlhighted

Only users with the tag/s selected will display.

If you have any questions, click the chat icon in the bottom right of your screen, and we’ll be happy to help 😊

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