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Adjusting an app user’s points eligibility

How to set a user’s account to bonus points only, and see who is currently set up this way.

Written by Em Powell

Great news – you can now set an app user’s account to bonus points only. They’ll only receive bonus points, not referral points. They can still share listings and make referrals, so it’s a great option for team members such as recruiters and managers who aren’t eligible for referral points but still want to use the app 😊.

❗Please note: Only users with the Manage app usersettings permission can do this. If you need your permissions updated, please speak to your Care Friends lead.

Step 1: Click App Users on the left-hand menu:

Portal left-hand menu with App Users highlighted

Step 2: Click Manage on the top tabs:

App Users page with the Manage tab highlighted

Step 3: Search for the app user:

App Users page with an arrow pointing to the search bar

Step 4: Click the three-dot menu next to their name:

App Users list with an arrow pointing to an app user’s three-dot menu

Step 5: Select Edit tags:

Three-dot menu open with Edit tags highlighted

Step 6: In the System tags menu, select Bonus points only and click Apply tags:

Edit tags window with Bonus points only highlighted in the System tags menu

And that’s it! The app user will no longer receive points for future shares, referrals or candidate updates.

Seeing who is set to bonus points only

On the App Users page, click Filters, select Bonus points only from the Tags menu, and click Apply filters:

Filters menu with arrows pointing to the Filters button and the Tags dropdown

If you have any questions, click the chat icon in the bottom right of your screen, and we’ll be happy to help 😊

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