Bonus points are an instant and easy way to recognise and thank staff for their hard work, which increases app engagement and improves retention.

We have found that organisations who award bonus points regularly have a higher average uptake than those who don't use bonus points.

The most popular reasons for awarding bonus points are:

  • Covering extra shifts

  • Positive client feedback

  • Annual bonus

  • Making a difference during COVID-19

  • Thanks for hard work

  • Work anniversaries

This short video will show you how to set up a bonus point category and award some bonus points:

Awarding bonus points - a step-by-step guide

Step 1 Go to the 'Bonus Points' section in the left-hand menu of your portal.

Step 2 Click 'AWARD POINTS'.

Step 3 If you would like to set up a new bonus points category, click '+New category' and type in a category name.

Step 4 Select whether you would like to award bonus points to a single app user, multiple app users or all users or a site by clicking on the 'award to' drop-down menu.

Step 5 Choose the specific app user(s) or site from the next drop-down menu. Then select your category from the third drop-down menu.

Step 6 Type in the number of points that you would like to award and add a personal message with emojis to help your team feel valued.

Step 7 Finally, click 'award now' to complete your bonus points allocation.

Also, check out our automated welcome bonus guide to learn how to award a few bonus points to everyone who registers for the app!

If you have any questions about this or anything else please get in touch by clicking on the chat icon in the bottom right corner of the screen.

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