You may need to remove points from an app user for a few reasons. For example:
A candidate who doesn't meet the scheme rules
Sharing which is not in line with the scheme rules
Bonus points are awarded in error
Removing points - a step-by-step guide:
Step 1: Talk with your app user to explain why you need to remove points and remind them of the scheme rules. Keep the conversation positive and focused on user engagement.
Step 2: Head into the App users section in the left-hand menu of your portal. Then click on manage in the top tabs:
Step 3: Enter the app user's name in the search box.
Step 4: Click the three-dot menu icon at the end of the app user's row.
Step 5: Select Remove points:
Step 6: Select the points you would like to remove, then scroll to the bottom of the page and click Next:
Step 7: Select the reason for removing points from the drop-down list and click Remove points if you are sure you want to remove the points.
The points will be removed from the app user's account, and they will receive a notification similar to the example below.
That's it! You've successfully removed points from an app user.
If you have any questions about this feature or others, please click the chat icon in the bottom right of your screen to get in touch.