If a staff member receives a "please speak to your manager for help" message when they try to register for the app, you can quickly check and edit their registration details in your portal - simply follow the steps below:
Step 1: Head to 'App Users' in the left-hand menu of your portal
Step 2: Click 'Manage' in the top tabs:
Step 3: Search for the name of the authorised user:
Step 4: Click the three-dot menu next to their name and select 'Edit details' from the menu that appears:
Step 5: Edit the necessary details and press Update:
They can now log into the app using their updated details!
If you need support with this or anything else, click the chat icon in the bottom-right corner of your screen, and one of our real-life support team members will be happy to help.