It's important to be notified when a new enquiry is made so that you can make contact with the referral/candidate as quickly as possible.
When you add a new job, you will be asked in the final stage to select recipients of the email notifications that are automatically triggered when a candidate enquires about a position. To find out how to do this when adding an advert, please click here and go to step 5 of the Adding an advert article.
To add or remove recipients of the enquiry email notifications for existing adverts, follow the steps below:
Step 1: Head to the jobs section of your portal:
Step 2: Find the ad you would like to edit and click on the three-dot menu icon to the right of it:
Step 3: Click on 'edit' and then click next until you reach page 5 at the top of the pop-up. This will take you to 'notifications'.
Under 'Who would you like to be notified of new candidates?' use the drop-down menu to select the admin user you would like to receive an email notification whenever someone enquiries about this advert:
Under 'Who would you like to be notified of new candidates?' use the drop-down menu to select the admin user you would like to receive an email notification whenever someone enquiries about this advert.
💡Top tip! To prevent any delays in contacting candidates (particularly if a user is on leave), we recommend setting up at least 2 users to receive email notifications.
For Essential plan users, the first user listed will be the one which will display at the bottom of the initial email sent to the email .
To remove an admin user from receiving a notification, simply click on the cross next to their email address:
❗Note: You will also need to select someone to be notified when the new starters reach their retention milestone to enable you to finish updating your job.
Step 4: Click 'Finish' and your advert will be updated.
Step 5: When an enquiry is submitted for this advert, the admin user you selected will now receive an automated email informing them.
Upon receipt of the email, they can click the appropriate button and this will take them into the portal and update the candidate automatically 🤩
If you have any questions about this or anything else, please get in touch by clicking on the chat icon in the bottom right corner of your screen.
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